Service design is a process where designers create sustainable solutions and optimal experiences for both customers in unique contexts and any service providers involved. Designers break services into sections and adapt fine-tuned solutions to suit all users’ needs in context—based on actors, location and other factors.
“Sequential” means that service need to be logically, rhythmically and visually displayed. Service design is a dynamic process of a period of time. The timeline is important for customers in the service system.
It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles of service design thinking and be able to focus on them when creating services.
Service Design Process