The double diamond design process Design methods for developing services Keeping Connected Business Challenge About this document The double diamond design process Tools and methods Page 6 Overview of the double diamond phases 1. Discover 2. Define 3. Develop 4. Deliver The design process
Service design. Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.
The first quarter of the double diamond model covers the start of the project. Designers try to look at the world in a fresh way, noticing new things and seeking inspiration. They gather insights, developing an opinion about what they see, deciding what is new and interesting, and what will inspire new ideas.
Service Design Diamond Diagram