Improving the process is the practice of optimizing existing business processes in order to meet best market standards and improve customer experience . It consists of identifying, analyzing, and improving workflows, and is usually referred to as business process management and business process improvement . Continuous improvement is the ongoing practice of process improvement; its a process improvement that is woven into the fabric of daily work, as opposed to process improvement that happens once a quarter (or less frequently) with no follow-up .
Here are some steps to guide your teams to success :
1. Select a process to improve.
2. Assign responsibility for the change effort.
3. Write down your current steps within that process.
4. Identify bottlenecks, roadblocks, and issues.
5. Find ways to resolve the issues.
6. Test your new process.
7. Share & continue to refine your process.
When implemented successfully, the results of following effective process improvement steps can be measured in the enhancement of product quality, customer satisfaction, customer loyalty, increased productivity, development of the skills of employees, efficiency, and increased profit resulting in higher and faster return on investment (ROI) .
Process improvement is a proactive task of identifying, analyzing and improving upon existing business processes within an organization, with the goal of improving process efficiency . It is important to regularly revisit your process improvement steps when your processes are not working well .