Customer Self Service

What is Customer Self Service? The below diagram explains Customer Self Service. This chart shows an important concept or a framework to help one run their business, improve company's strategy, internal processs, enhance project management, technology, and client experience.

Customer Self Service

Customer self-service is a proactive customer service that provides support for customers who want to find their own solutions. It allows customers to research and troubleshoot issues by themselves, without the need for assistance from a company representative.

According to Gartner, customer self-service can transform service organizationsÂ’ cost to serve and improve customer experience. Many customers prefer digital and self-service over assisted-service channels because they are always available and eliminate wait time for an agent.

To improve customer self-service strategy, it is important to design self-service options for low effort and high customer satisfaction, or customers will abandon and switch to a higher-cost-assisted channel.

If you are interested in learning more about customer self-service, you can check out the following resources:
– [Gartner’s insights, tools and research](^1^)
– [HubSpot’s guide on customer self-service](^2^)
– [Help Scout’s article on customer self-service](^3^)
– [Whatfix’s blog post on customer self-service](^4^)