A maturity model may provide, for example: As a benchmark for comparison and as an aid to aunderstanding. In this section, we will focus on maturity models, what they are, their historic development, how they can be used, and when business process management (BPM) can use maturity concepts.
A maturity model may provide, for example: As a benchmark for comparison and as an aid to aunderstanding. In this section, we will focus on maturity models, what they are, their historic development, how they can be used, and when business process management (BPM) can use maturity concepts.
From a bird’s eye perspective, our BPM capability framework encompasses traditional and novel capabilities, meaning that current BPM capabilities do not necessarily become obsolete in the digital age. In fact, we found that many capabilities will still be relevant in the future, but need to be enhanced.