Service Design Diamond Diagram

The double diamond design process Design methods for developing services Keeping Connected Business Challenge About this document The double diamond design process Tools and methods Page 6 Overview of the double diamond phases 1. Discover 2. Define 3. Develop 4. Deliver The design process

Service design. Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between the service provider and its customers.

The first quarter of the double diamond model covers the start of the project. Designers try to look at the world in a fresh way, noticing new things and seeking inspiration. They gather insights, developing an opinion about what they see, deciding what is new and interesting, and what will inspire new ideas.

Service Design Diamond Diagram

Price Quality Strategy Matrix

The Pricing Strategy Matrix is a tool that’s used to determine the best price for a product or service. A pricing strategy refers to the method businesses use to decide the right price for their services or products.

As you can see in the price quality matrix, whether to keep your prices high or low can be decided on how the customer perceives the competition. If the competition is offering high value products, at a high price, then you can penetrate the market by having a lower price.

The aim is to help companies position their products or services relative to competitors as perceived by the market, and consider their pricing strategy accordingly. You can use the Price – Quality Strategy Model to review competitors’ products and services and review their strategies. Why do they charge more? Why do they charge less?

Price Quality Strategy Matrix

Risk Management Process Diagram

The risk management process is a framework for the actions that need to be taken. There are five basic steps that are taken to manage risk; these steps are referred to as the risk management process.

The Risk Management Process described in this Diagram consists of the four main stages: Identify Risk: consists of the practice of reviewing , analyzing and listing the existing risks to the project, plan or endeavour under analysis.

The risk management system has seven (7) steps which are actually is a cycle. 1. Establish the Context

Risk Management Process Diagram

SMART Goals Explained

SMART goals are established using a specific set of criteria that ensures your goals are attainable. SMART is an acronym that stands for Specific, Measurable, Achievable, Relevant, and Time-Bound.

SMART goals are: Specific: Well defined, clear, and unambiguous Measurable: With specific criteria that measure your progress towards the accomplishment of the goal Achievable: Attainable and not impossible to achieve Realistic: Within reach, realistic, and relevant to your life purpose

SMART goals are: Specific: Well defined, clear, and unambiguous. Measurable: With specific criteria that measure your progress towards the accomplishment of the goal. Achievable: Attainable and not impossible to achieve. Realistic: Within reach, realistic, and relevant to your life purpose.

SMART Goals Explained

Situational Leadership Diagram

The color charts show the four phases in a situational leadership process. Like as shown on the XY axis of the diagram, this leadership style uses situational leadership style based on the levels of directive behavior and supportive behavior. This Leadership Style Diagram was developed by Hersey and Blanchard.

The ‘task maturity’ of the people they are leading – That is, how competent a person or team is at the task at hand. The Situational leadership model represents four quadrants. Each quadrant denotes a different leadership style. The diagram can be seen below:

The Hersey-Blanchard Situational Leadership Theory was created by Dr Paul Hersey, a professor and author of “The Situational Leader,” and Ken Blanchard, author of the best selling “The One-Minute Manager,” among others.

Situational Leadership Diagram

SMART Goals

A SMART goal is used to help guide goal setting. SMART is an acronym that stands for Specific, Measurable, Achievable, Realistic, and Timely. Therefore, a SMART goal incorporates all of these criteria to help focus your efforts and increase the chances of achieving that goal.

SMART goals are: Specific: Well defined, clear, and unambiguous Measurable: With specific criteria that measure your progress towards the accomplishment of the goal Achievable: Attainable and not impossible to achieve Realistic: Within reach, realistic, and relevant to your life purpose

SMART goals are: Specific: Well defined, clear, and unambiguous. Measurable: With specific criteria that measure your progress towards the accomplishment of the goal. Achievable: Attainable and not impossible to achieve. Realistic: Within reach, realistic, and relevant to your life purpose.

SMART Goals

Types of Intelligence Diagram

The Nine Types of Intelligence. By Howard Gardner. 1. Naturalist Intelligence (“Nature Smart”) Designates the human ability to discriminate among living things (plants, animals) as well as sensitivity to other features of the natural world (clouds, rock configurations).

The 9 Types of Intelligence. 1 1. Naturalist Intelligence. Naturalist intelligence designates the human ability to discriminate among living things (plants, animals) as well as … 2 2. Musical Intelligence. 3 3. Logical-Mathematical Intelligence. 4 4. Existential Intelligence. 5 5. Interpersonal Intelligence. More items

Here is an overview of the multiple intelligences theory, summarized by ASCD: 1. Naturalist Intelligence. Naturalist intelligence designates the human ability to discriminate among living things (plants, animals) as well as sensitivity to other features of the natural world (clouds, rock configurations).

Types of Intelligence Diagram

Project Management Dashboard

Project Management Dashboard Excel Template Free Download helps to manage projects using Microsoft Excel. Free Project Plan and Gantt Chart Templates helps you to plan a project time-lines and resource. You can change the default data and formula to meet your needs.

You can daily add the data to update the Dashboard. And share with your teams and customer/stakeholders to update the project status and progress in the Project meetings. This is the must have tool for every project Manager. Here is Project Management Dashboard Template in Excel, free template to manage multiple projects more effectively.

An executive project dashboard is a business management tool that is used to show, clearly and succinctly, the health and status of a project by means of the following key project metrics: cost, schedule, scope, risks and issues.

Project Management Dashboard

Project Management Phases

There are five phases of project management and if the lifecycle provides a high-level view of the project, the phases are the roadmap to accomplishing it. This is the start of the project, and the goal of this phase is to define the project at a broad level. This phase usually begins with a business case.

Traditionally, there are 5 stages of project management. These 5 stages create what is known as a project life cycle. In this article, we’ll define the project management process and cover each phase of project management.

It provides a systematic, timely, and controlled process that benefits a project’s stakeholders. This helps PMs define what needs to be accomplished before moving onto the next phase of a project. Simple, powerful project management with Smartsheet. See for yourself.

Project Management Phases

Porters Value Chain Model

Porter’s Value Chain Model is a strategic management tool for the analysis of a company’s value chain. Porter’s Value Chain Model is customer relationship centric and is used by businesses to systematically examine each of their many processes for profitability.

What Are the Primary Activities of Michael Porter’s Value Chain? 1 Procurement. Procurement is the acquisition of inputs, or resources, for the firm. This is how a company obtains raw materials, thus, it includes … 2 Human Resource Management. 3 Infrastructure. 4 Technological Development.

What is Value Chain Analysis? The value chain analysis sometimes refers to Porter’s value chain analysis model is a well-known business management tool developed by Michael Porter in 1985 in his all-time influential book “Competitive Advantage”. In his book, Porter first time introduced value creation concept.

Porters Value Chain Model

Client Journey Map Example

Examples 6. Free Templates 7. Mapping Tools The customer is everything, so creating a customer journey map is a no brainer. As Sam Walton says, “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Here are a few actions you can take to map your customer experience journey: 1 1) Buy stuff. Literally. Try buying one of your company’s products or services as if you were a consumer who’s only slightly familiar with your brand. 2 2) Ask the customers. 3 3) Use data. 4 4) Craft personas. 5 5) Visualize the journey. More items

Once management sees the benefits of research, they will be willing to spend more time on it. With your research complete, it is time to create the map. As mentioned, there is no right or wrong way to produce a customer journey map. Normally, it will be some form of infographic with a timeline of the user’s experience.

Client Journey Map Example

5 Whys of Lean

The 5-whys is a method of root cause analysis in which the the learner repeatedly asks, “why?” in order to drill down from higher-level symptoms to the underlying root cause (s) of a problem.

The 5 Whys of Lean work best when performed by a cross-functional team, not completed by one person. The team should include members who know current processes well, and who are willing to focus on facts and data rather than resorting to emotional responses.

How to Get Started with 5 Whys. 1 Form a team. Try to assemble a team of people from different departments. Each representative has to be familiar with the process that is going to be … 2 Define the problem. 3 Ask Why. 4 Take Action.

5 Whys of Lean

Communication Change Management Framework

Change management framework is a process, a structure to follow when generating Insights and a change plan in your organization. Resisting the change is a natural reaction when you don´t involve people affected by the change.

Change Management Communication Develop an effective communications strategy to successfully manage change. Change is constant, and staff feel the pressure. As the pace of change continues to accelerate, managing employee commitment to organizational change is becoming more difficult.

Use the checklist as an audit for your current change management activities, or use it as a guide as you plan for new initiatives and projects. 10-Question Checklist on Change Management Communication Are you: 1. Using the preferred senders to deliver communications in your organization?

Communication Change Management Framework

Sample Process Flow

It includes a lot of department which are denoted using colors like pink is used to denote accounting director, violet is used to indicate purchasing, etc. A process flow chart template example could be used for any kind of process- be it a service process or administrative process or some manufacturing process.

A process flowchart sample is a graphical representation of the steps in the process of achieving a desired result. Flowcharts shows the workflow through the use of boxes connected by arrows having a single direction to indicate the order of the process, which comes first and what is next. What Is the Purpose of a Process Flowchart?

And if you need some business process flow chart examples to get inspired when it comes to creating your own, stay calm: we have separated 5 of the most important ones so you can download and edit them right away. Just sign up to our free BPM platform. One of the most important processes in a company is continuous improvement.

Sample Process Flow

Creative Thinking Diverge Converge Diamond Diagram

Creative Thinking process diagram shows how you can use the Critical Thinking diamond approach to first Diverge into generating new ideas, brainstorming, exploring and visualizing and then later Converge into more specific clear solutions, decisions, and implementable ideas. Think creatively to generate new ideas but always refocus and establish plans and identify actionable and specific ideas. This type of critical thinking approaches are often used in the Service Design field.

Warehouse Management System


The warehouse management system installation project is designed based on the aforementioned business review, and the existing software is customized to meet client needs. The more flexible the future WMS, the less customization required. Minimizing customisation is usually one of the keys to a successful project.

The experience of the implementation team within the warehouse management system provider is paramount. An experienced WMS provider installation team will be steeped in experience in terms of working with a diverse range of warehousing scenarios and processes can lead to a wide variety of risks.

Warehouse management fulfilment strategies 10 Choosing an optimal picking system 11 Optimising your packing process 12 Shipping your orders 14 6. Measuring warehouse performance 14 Receiving efficiency 15 Rate of return 15 Picking accuracy 15 Order lead time 15 7. Choosing a Warehouse Management System 16

Warehouse Management System

Cognitive Bias Codex

Cognitive Bias codex or cognitive bias index is a framework that classifies human cognitive biases into 4 main categories, which are ‘what should we remember’, ‘too much information’, ‘need to act fast’, and ‘not enough meaning’. Designed by John M. Pretty interesting cognitive bias diagram that summarizes how human think and perceive information. There are over 200 cognitive biases located on this image.