Fishbone Root Cause Diagram

Fishbone root cause analysis diagram (also known as Ishikawa diagram) is used to identify key root causes for issues affecting certain aspects of your business. It categorizes root causes into categories, which make sense to your situation. However, often People, Machines (Technology), Procedures, Processes are used as categories for the root cause analysis. Fishbone is really what the root cause diagram looks like with issues in the head of the diagram. This analysis is often used in the A stage of the Lean Six Sigma DMAIC approach.

DISC Personality Profile Diagram

DISC Personality types diagram below shows the 4 key personalities that can emerge both under the normal circumstances but also in the crisis. DISC stands for Dominant, Influential, Steady and Compliant personality types. Dominant is someone who is direct and decisive but may be demanding and appear not as a people person. Influential is someone who is inspirational and interactive but may appear irritating. Steady is someone who is stable and supportive but may appear slow and sensitive. Compliant is someone who is careful but may appear calculating. Dominant and Compliant are Task / Process focused while Influential and Steady are People focused. Dominant and Influential are Leadership / Active personality types while Steady and Compliant are more Reflective and Supportive types. DISC diagram below is a good summary of these personality types and can help one thrive in the organizational environment.

Crisis Management Model

Crisis management is a field of business management with a focus on resolving crisis. So what do you do to manage crisis when it arises and how do you work through it? Below is the simple checklist that shows do and don’t of dealing with adverse situations. The dos include: becoming the trusted voice in the crisis, giving your full attention to resolving it, understand what you can delegate and what you need to do yourself to manage the situation. The don’ts include: lying, disappearing, minimizing the situation, not understanding the facts. The below is a good approach to dealing with any crisis.

Creative Thinking Diverge Converge Diamond Diagram

Creative Thinking process diagram shows how you can use the Critical Thinking diamond approach to first Diverge into generating new ideas, brainstorming, exploring and visualizing and then later Converge into more specific clear solutions, decisions, and implementable ideas. Think creatively to generate new ideas but always refocus and establish plans and identify actionable and specific ideas. This type of critical thinking approaches are often used in the Service Design field.

Sustainable Competitive Advantage


Sustainable Competitive Advantage – Sustainable Competitive Advantage Analysis – Sustainable Competitive Advantage Framework – Sustainable Competitive Advantage Business Methodology – Competitive Advantage is a favorable relevant position of a company in a market place above its competitors. This may include possession of a superior product, better supply chain, talented workforce, etc.

The sustainable competitive advantage is essentially a recurring or continuous favorable position in regards to competitors. Some argue that this is the holy grail of business, something everybody dreams of but no one is really able to achieve unless one is a monopoly in the market and is protected from other market participants. However, this does not mean one should give up trying and if location, operational, product and customer excellence are achieved, at least temporary, the customer value is created and the competitive advantage is achieved.

sustainable competitive advantage

Harvey Balls


Harvey Balls – Harvey Balls Analysis – Harvey Balls Framework – Harvey Balls Business Methodology – Harvey Balls is one of the most widely used visualization tools to indicate the maturity and/or level of business challenges base on a simple scoring method. Essentially the score is 1 to 5 with a full circle representing a 5 and an empty one representing 1.

The Harvey balls can instantly tell you, which business processes require attention and, which are well-functional. This is an alternative to a heat map. Below sample images are examples of how Harvey Balls are used in business presentations.

harvey balls

Project Management


Project Management – Project Management Analysis – Project Management Stages – Project Management Framework – Project Management Business Methodology – Project Management model is one of the top business frameworks used for managing and leading projects and other kind of engagements. The model brings some structure to the project phases and makes it more organized.

The project stages include initiation, planning and design, executing or implementation, monitoring and controlling, closing. There may be other stages depending on the nature of the work. Work planning varies depending on the resources assigned, project timelines, etc. Below sample images are examples of Project Management stages.

project management

Time Cost Quality


Time Cost Quality – Time Cost Quality Analysis – Time vs. Cost vs. Quality Trade-offs – Time Cost Quality Framework – Time Cost Quality Business Methodology – Time Cost Quality model is one of the business strategy frameworks that states that you can provide a product which is either of low cost, high quality or delivered quickly or a combination of any of the two components. However, because of the trade-offs, you cannot have all three.

This has been disputed somewhat in recent history and many companies are trying to achieve all three. Think of an Apple’s Iphone when it first came out, it was so revolutionary that you could argue that it met all three criteria. New inventions and blue ocean ideas can sometimes break the tradeoffs associated with time, cost and quality and allow for all three to be present as part of one’s product. Below sample images are examples of Time vs. Cost vs. Quality frameworks used in business management.

time cost quality